Frequently Asked Questions

What is your return policy?

Consult the return policy page.

What is your delivery policy?

Consult the delivery policy page.

What should I do if there is an error in my order?

Contact our customer service department at [email protected] with the invoice number and a description of the error or call 1 800 338-5567.

What should I do if I lose my password?

Click on the “I lost my password” link at the bottom of the “My account” section. Fill-in your e-mail address that you used to sign up and within a few minutes you will receive your username and password by e-mail.

How can I order?

You can order products via our website, by e-mail at [email protected], telephone at 1 800 338-5567 and fax at 1 800 338-6090.

Are there delivery charges for back-order items?

No, if you order a product that we do not have in stock it will be shipped automatically at no charge once it is received.