Frequently asked questions


WHAT IS YOUR RETURN POLICY?

Consult the return Policy page.

WHAT IS YOUR DELIVERY POLICY?

Consult the delivery policy page.

WHAT SHOULD I DO IF THERE IS AN ERROR IN MY ORDER?

Contact our customer service department at info@denis.ca with the invoice number and a description of the error or call 1 800 338-5567.

WHAT SHOULD I DO IF I LOSE MY PASSWORD?

Click on the “I lost my password” link at the bottom of the “My account” section. Fill-in your e-mail address that you used to sign up and within a few minutes you will receive your username and password by e-mail.

HOW CAN I ORDER?

You can order products via our web site, by e-mail, telephone and fax.

ARE THERE DELIVERY CHARGES FOR BACK-ORDER ITEMS?

No, if you order a product that we do not have in stock it will be shipped automatically at no charge once it is received.